Sending your defective device.
From home pickup to drop-off at one of our collection points — choose the option that suits you best.
Choose your shipping method
Compare the options below and choose the one that best suits your situation. Whichever shipping method you choose, please pack your device carefully in a sturdy box with protective material.
- A DHL courier, arranged by us, will come to collect your parcel the same day directly from your address.
- The cost varies depending on your location.
- Easily drop off your parcel at one of our many collection points, located throughout Switzerland and France.
- Bring your storage device in person directly to our laboratory.
How does data recovery work?
From free diagnosis to secure delivery — a transparent 4-step process, entirely performed in our Swiss laboratory.
Free diagnosis within 3 hours
Send your media by secure post, drop it at one of our 30 collection points across Switzerland, or bring it directly to our laboratory in Ins. Our team performs a full analysis within 3 hours of receipt — free and with no commitment.
Transparent quote before any work
You receive a detailed quote outlining the type of failure, recovery chances and exact cost. You approve before any work begins. Full payment on success — only attempt costs are charged if recovery fails.
Recovery under ISO 5 laminar flow
Our technicians work under ISO 5 certified laminar flow with specialised tools (PC-3000). Your data never leaves our CyberSafe-certified and CyberSafe partner Swiss laboratory. Duration: 2 to 10 business days depending on complexity.
Secure delivery of your data
Your recovered data is delivered on a new encrypted drive, or via secure download according to your preference. Original media can be destroyed on request to guarantee confidentiality.
Use a rigid cardboard box of the right size. Pad your device with bubble wrap, foam or newspaper to eliminate any movement inside. Seal the packaging securely with quality adhesive tape.
For a hard drive, avoid generic anti-static bags — opt for a rigid box with cushioning. A poorly packaged device may suffer additional damage and complicate the recovery process.
- Do not attempt to repair the device yourself — any incorrect handling drastically reduces the chances of recovery.
- Do not use a thin plastic bag without cushioning.
- Do not power on a hard drive that has suffered a shock or water immersion before entrusting it to us.
- Do not wrap the device in aluminium foil (risk of electrostatic damage).