Data recovery process
A simple and fast service is our main goal.
Your data recovery is divided in 4 main steps
Explaining the problem
By phone, on our website or directly at our laboratory, you tell us about the problem you've encountered. We'll advise you for free.
Sending your Tape
Min 3 h.
Once we received the analysis request, a technician will contact you in order to evaluate the best way to send your tape to our lab.
Analysis of your device
As soon as we received the device, a data recovery specialist will analyse it in order to discover the kind of problem, the possibility of a data recovery and the costs.
If you agree with the costs, we'll do the repair and the data extraction as explain at pt. 4. If you don't agree, we'll stop the recovery process.
Repair and data extraction
Min 1 day
We repair and change the deffective parts. We make then a bit-to-bit copy of your tape, so we'll work on the copy and not on the original device.
We analyse this copy in order to extract your data, which we'll transfer on a new device.