Immediate intake

Entrust My Drive to SOS Data Recovery

Since 2006, SOS Data Recovery has handled more than 11,300 cases in its Swiss laboratory. Free diagnosis within 3 hours, transparent quote and no obligation.

Complete diagnostic within 3 hours
100% free quote
Result-based pricing

Intake request

Fill in the form below — you will receive shipping instructions and our team will perform the diagnostic upon receipt of your device.

~5 min to complete Data secured 100% free quote

How does the submission process work?

Your submission request initiates the data recovery process at SOS Data Recovery. It includes a complete analysis of your device (hard drive, SSD, RAID, USB key, memory card, smartphone, magnetic tape) as well as the preparation of an accurate and detailed quote.

Upon receiving your device at our laboratory in Ins (Anet), Switzerland, our team performs the diagnosis within 3 hours under ISO 5 certified laminar flow (ISO 14644-1 standard) and provides you with a clear, transparent quote perfectly suited to your situation.

Frequently asked questions

Our specialists answer the most common questions.

Are there any fees if I refuse the quote?

No, there are no fees if you refuse the quote. The initial assessment is strictly non-binding: if the quote does not suit you, your media is returned to you without charge. This policy of complete transparency has been in effect at SOS Data Recovery since 2006.

Can I track the progress of my data recovery case?

Yes. Upon receipt of your media, you will receive a unique case number. Our team will keep you informed by email at each key stage: receipt, diagnostic results, quote validation, and recovery. You can also contact our team at any time via your extranet area or by phone.

Do you offer an emergency service?

Yes. Our 24/7 emergency service is available upon request, particularly suited for critical situations: server failure paralyzing a business, legal or regulatory deadline, medical or scientific data. In emergency mode, processing is prioritized with an indicative turnaround time of 1 to 3 business days. Mention the urgency in the form or call us directly.

How can I send my media to the lab?

You have three options: (1) postal delivery — pack your media with anti-static protection and rigid packaging, then ship it to our laboratory in Ins (Anet); (2) drop-off at one of our 30+ partner collection points in Switzerland; (3) home collection by courier (25 CHF). Detailed packaging instructions are sent to you upon validation of your form.

How is the data recovery price calculated?

The cost depends on the type of media (hard drive, SSD, RAID, USB drive, etc.) and the nature of the failure (logical or physical). No recovery, no fee. In case of failure, only the attempt fee will be charged.

How long does data recovery take after the quote is approved?

Complete data recovery varies from 1 to 3 days for a logical failure, to 3 to 10 days for a complex physical failure. A 24/7 emergency service is available on request for critical cases (failed servers, legal deadlines, etc.).

Is my data safe with SOS Data Recovery?

Yes. SOS Data Recovery (Tesweb SA) is CyberSafe certified and a CyberSafe partner (Swiss cybersecurity label, cyber-safe.ch) and compliant with the nLPD (RS 235.1). Your data is processed exclusively in our laboratory in Ins (Anet), Switzerland. The premises are secured by cameras, access badges and alarm, with media stored in a safe.

Is the diagnostic really free?

Yes, the diagnostic is 100% free and without obligation. Upon receipt of your media, our technicians perform a complete analysis within 3 hours and send you a detailed quote. You are free to accept or reject the quote without charge.

What happens if the data recovery fails?

If your data is recovered, you pay the agreed-upon price. If the attempt fails, only the attempt fee is charged — with no recovery fees. Your media is returned to you intact.

What types of media do you accept?

We handle all common and professional media: mechanical hard drives (HDD), SSDs (SATA, NVMe, M.2), servers and RAID arrays, USB flash drives, memory cards (SD, microSD, CF), smartphones, tablets, magnetic tapes (LTO, DLT, DAT, AIT), CD/DVD/Blu-ray. If you have any doubts about your media, submit your form — our technicians will respond within 3 hours.

No, there are no fees if you refuse the quote. The initial assessment is strictly non-binding: if the quote does not suit you, your media is returned to you without charge. This policy of complete transparency has been in effect at SOS Data Recovery since 2006.

Yes. Upon receipt of your media, you will receive a unique case number. Our team will keep you informed by email at each key stage: receipt, diagnostic results, quote validation, and recovery. You can also contact our team at any time via your extranet area or by phone.

Yes. Our 24/7 emergency service is available upon request, particularly suited for critical situations: server failure paralyzing a business, legal or regulatory deadline, medical or scientific data. In emergency mode, processing is prioritized with an indicative turnaround time of 1 to 3 business days. Mention the urgency in the form or call us directly.

You have three options: (1) postal delivery — pack your media with anti-static protection and rigid packaging, then ship it to our laboratory in Ins (Anet); (2) drop-off at one of our 30+ partner collection points in Switzerland; (3) home collection by courier (25 CHF). Detailed packaging instructions are sent to you upon validation of your form.

The cost depends on the type of media (hard drive, SSD, RAID, USB drive, etc.) and the nature of the failure (logical or physical). No recovery, no fee. In case of failure, only the attempt fee will be charged.

Complete data recovery varies from 1 to 3 days for a logical failure, to 3 to 10 days for a complex physical failure. A 24/7 emergency service is available on request for critical cases (failed servers, legal deadlines, etc.).

Yes. SOS Data Recovery (Tesweb SA) is CyberSafe certified and a CyberSafe partner (Swiss cybersecurity label, cyber-safe.ch) and compliant with the nLPD (RS 235.1). Your data is processed exclusively in our laboratory in Ins (Anet), Switzerland. The premises are secured by cameras, access badges and alarm, with media stored in a safe.

Yes, the diagnostic is 100% free and without obligation. Upon receipt of your media, our technicians perform a complete analysis within 3 hours and send you a detailed quote. You are free to accept or reject the quote without charge.

If your data is recovered, you pay the agreed-upon price. If the attempt fails, only the attempt fee is charged — with no recovery fees. Your media is returned to you intact.

We handle all common and professional media: mechanical hard drives (HDD), SSDs (SATA, NVMe, M.2), servers and RAID arrays, USB flash drives, memory cards (SD, microSD, CF), smartphones, tablets, magnetic tapes (LTO, DLT, DAT, AIT), CD/DVD/Blu-ray. If you have any doubts about your media, submit your form — our technicians will respond within 3 hours.

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Free and transparent quote
Our quote is 100% free, with no obligation, and established after a complete analysis of your device. You receive a precise evaluation of the recovery rate and cost before any intervention.
How to send us your device?
Once your form is submitted, you will receive detailed instructions for packaging and shipping your device. We recommend anti-static protection and rigid packaging to avoid any additional damage during transport.