Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Does SOS Data Recovery have security certifications?
Yes. Tesweb SA holds the CyberSafe label (awarded by the cyber-safe.ch association after a complete audit), complies with the nLPD (RS 235.1, which came into force on September 1, 2023), and is authorized to process confidential data for federal institutions. The laboratory is equipped with a laminar flow hood certified ISO 5 according to ISO 14644-1 (max. 3,520 particles ≥ 0.5 µm per m³). The premises are secured by cameras, access badges, and an alarm system, with media stored in a safe.
Is forensic analysis confidential? Who has access to the analyzed data?
Confidentiality is a fundamental principle of our forensic practice. We apply strict rules:
- Restricted access — only the technicians in charge of the case have access to the data. Each access is logged.
- Confidentiality agreement — an NDA (non-disclosure agreement) can be signed on request before any intervention
- Secure destruction — after submitting the report and with the client's agreement, the working copies are destroyed by certified secure erasure
- Hosting in Switzerland — all data remains in our laboratory in Ins (BE), subject to Swiss data protection law (LPD)
- CyberSafe Certification — our security practices are audited and certified by the CyberSafe label recognized by the Swiss Confederation
Why must the data recovery lab be based in Switzerland?
Most Swiss insurance companies require that data recovery be performed by a provider based in Switzerland to ensure legal compliance, data protection (LPD), and process traceability. SOS Data Recovery, located in Ins, fully meets this criterion.