Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Can I also send my media by mail?
Yes. If there is no collection point near you, you can send your media by registered mail directly to our laboratory: Lagerhausstrasse 25, 3232 Ins (Anet). We provide secure packaging on request.
How can I send my media to the lab?
You have three options: (1) postal delivery — pack your media with anti-static protection and rigid packaging, then ship it to our laboratory in Ins (Anet); (2) drop-off at one of our 30+ partner collection points in Switzerland; (3) home collection by courier (25 CHF). Detailed packaging instructions are sent to you upon validation of your form.
How do I send my media if I cannot travel?
You have two options: drop off your media at one of our 50+ partner collection points in Switzerland, or send it to us by registered mail directly to our laboratory (Lagerhausstrasse 25, 3232 Ins). Upon request, we will provide you with a free secure shipping label. Careful packaging (bubble wrap or rigid foam) is essential to prevent damage during transport.
Is drop-off at a collection point free?
Yes. Drop-off at a partner location is completely free. Secure packaging and transport to our laboratory are handled by SOS Data Recovery. You only pay if you accept the data recovery quote.
Where is your lab located and how do I send my media?
Our lab is located in Ins (Anet), in the canton of Bern, Switzerland. You can send your media by registered mail, drop it off at one of our 50+ partner collection points in Switzerland, or hand it over to us directly on site. We provide secure packaging on request.