Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Can I drop off my media directly at your lab?
Yes, drop-offs are accepted during opening hours (Monday–Friday, 9am–12pm / 1:30pm–5:30pm). Our laboratory is located at Lagerhausstrasse 25, 3232 Ins (Anet), canton of Bern. A visitor parking space with the number 87 (tesweb) is available on site. By public transport, take bus 109 and get off at the « Pierre-à-Bot » stop.
How does a collection point work?
You drop off your damaged media at the nearest partner location. They pack it in protective packaging provided by SOS Data Recovery and ship it to our laboratory in Ins (Anet) within 24 hours. You will receive a free diagnosis within 3 hours of receipt.
Is drop-off at a collection point free?
Yes. Drop-off at a partner location is completely free. Secure packaging and transport to our laboratory are handled by SOS Data Recovery. You only pay if you accept the data recovery quote.