Data recovery FAQ: answers to your questions

Complete data recovery varies from 1 to 3 days for a logical failure, to 3 to 10 days for a complex physical failure. A 24/7 emergency service is available on request for critical cases (failed servers, legal deadlines, etc.).

The data recovery time on a tablet varies depending on the nature of the failure and the level of urgency selected:

• Initial diagnosis: free, performed within 3 hours of receiving your device in our Ins (BE) laboratory
• Software recovery (accidental deletion, corrupted software): generally 24 to 48 hours
• Hardware recovery (broken screen, power failure): 2 to 5 business days
• Chip-off extraction (memory chip): 5 to 10 business days depending on the model

An Express service (high priority) and a Critical service (24/7 intervention) are available for urgent situations.

The diagnosis takes an average of 1 to 3 hours upon receipt of the media. Complete recovery varies from 1 to 3 days for a simple software failure, to 3 to 10 days for a complex physical failure or a multi-disk RAID system. A 24/7 emergency service is available upon request.

The diagnosis is delivered in less than 3 hours. The actual recovery takes a minimum of 24 hours, depending on the complexity of the failure. A 24/7 emergency service is available for critical cases.

The diagnosis is carried out within 3 hours of receiving your media. The recovery itself can vary from 2 to 10 working days depending on the complexity. In case of emergency, we offer a 24/7 service on request.

Shipping generally takes less than 24 hours. Upon receipt at our laboratory in Ins, the diagnostic analysis is delivered in less than 3 hours. You will then receive a detailed quote by email.

We have been active in data recovery since 2005, representing over 20 years of expertise in the field. Over these two decades, we have handled thousands of data recovery cases, covering various media such as hard drives, SSDs, USB drives, and RAID systems. This long-standing experience allows us to intervene effectively in complex situations, with a high success rate and proven procedures.

SOS Data Recovery has been active since 2006. In over 20 years, we have processed more than 11,300 storage devices and built a network of 779 professional partners in Switzerland.

Since 2006, we have processed over 11,300 storage devices for more than 8,000 clients. Our experience covers all types of media: hard drives, SSDs, USB sticks, memory cards, RAID servers, NAS devices, and magnetic tapes.

The price depends on the complexity of the case. Diagnostic analysis is free and delivered within 3 hours. A precise quote is provided to you before any intervention.

The cost of a forensic analysis depends on the scope of the investigation, the type of media, and the level of urgency:

• Forensic acquisition only (cloning + integrity report): billed per media processed
• Complete analysis (acquisition + investigation + expert report): billed according to the complexity and volume of data to be analyzed
• Expert testimony in court: quoted based on duration and preparation required

Standard turnaround times are:

• Forensic acquisition: within 24 hours
• Standard analysis report: 5 to 10 business days
• Urgent report (imminent legal proceedings): 24 to 72 hours

A detailed quote is provided after a free evaluation of the case. Our rates are transparent and detailed in our quote — no hidden fees.

The diagnostic is free and performed within 3 hours of receiving the media. The final cost depends on the type of failure and the media. No recovery, no fee. In case of failure, only the attempt fee will be charged. See our pricing page for indicative ranges.

Prices vary depending on the type of media and the severity of the failure. Diagnosis is free and without obligation. If the recovery fails, only an attempt fee is charged — 80% of the cost is only due if your data is actually recovered.

The reimbursed amount depends on your policy and the type of coverage. Some policies reimburse the full cost, while others apply a limit or deductible. We help you identify the exact coverage before any intervention.

The cost of smartphone data recovery depends on the nature of the failure and the necessary intervention method. As an indication:

• Software failure or accidental deletion — less complex intervention
• Broken screen or phone that no longer starts — hardware intervention required
• Water damage or severe physical damage — chip-off extraction, the most technical intervention

Our pricing policy is results-oriented: if no data is recovered, only a contribution to the diagnostic costs is requested. The complete diagnosis is free and carried out in our Swiss laboratory within 3 hours. Use our price calculator to get a personalized estimate in less than a minute.