Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
How long does data recovery take?
The diagnosis is carried out within 3 hours of receiving your media. The recovery itself can vary from 2 to 10 working days depending on the complexity. In case of emergency, we offer a 24/7 service on request.
Is the diagnostic analysis really free?
Yes. The diagnostic analysis is included with every case and delivered in less than 3 hours upon receipt of your media. It allows us to determine the nature of the failure, the chances of recovery, and the exact cost of the intervention.
Is the diagnostic analysis really free?
Yes, the diagnostic analysis is systematically free and delivered within 3 hours of receiving your media. It determines the exact nature of the failure (software or physical), the chances of recovery, and the precise cost of the intervention. No commitment is required at this stage.
Is the diagnostic free?
Yes. The diagnostic analysis is free and delivered in less than 3 hours upon receipt of your tape.
Is the diagnostic free?
Yes. The diagnostic analysis is free and delivered in less than 3 hours upon receipt of your tape. A detailed quote is provided to you before any intervention.
Is the diagnostic free?
Yes. The diagnostic analysis is free and delivered in less than 3 hours. It determines the feasibility and the exact cost of the data recovery.
Is the diagnostic free?
Yes. The diagnostic analysis is free and delivered in less than 3 hours upon receipt of your tape. It determines the nature of the failure and the exact cost of the data recovery.
Is the diagnostic really free?
Yes, the diagnostic is 100% free and without obligation. Upon receipt of your media, our technicians perform a complete analysis within 3 hours and send you a detailed quote. You are free to accept or reject the quote without charge.