FAQ — Data Recovery

Data recovery FAQ: answers to your questions

Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.

10,000+ cases handled since 2006
CyberSafe certified & nFADP compliant
Free diagnostic within 3 hours

Why consult our data recovery FAQ?

Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.

Can data recovered during a forensic analysis be used as evidence in court?

Yes, provided that the analysis has been conducted according to recognized forensic standards. For digital evidence to be admissible in a Swiss or European court, several conditions must be met:

  • Guaranteed data integrity — the original media has not been modified (use of a hardware write blocker during acquisition)
  • Traceability of the chain of custody — documentation of each manipulation from seizure to analysis
  • Cryptographic hashing — MD5 and SHA-256 hash calculated at acquisition to prove integrity
  • Certified expert report — written by an expert who can testify to their methodology

Our forensic reports are written according to ISO/IEC 27037 standards (identification and collection of digital evidence) and can be presented before Swiss and French jurisdictions.

How much does a data forensics analysis cost and what are the turnaround times?

The cost of a forensic analysis depends on the scope of the investigation, the type of media, and the level of urgency:

  • Forensic acquisition only (cloning + integrity report): billed per media processed
  • Complete analysis (acquisition + investigation + expert report): billed according to the complexity and volume of data to be analyzed
  • Expert testimony in court: quoted based on duration and preparation required

Standard turnaround times are:

  • Forensic acquisition: within 24 hours
  • Standard analysis report: 5 to 10 business days
  • Urgent report (imminent legal proceedings): 24 to 72 hours

A detailed quote is provided after a free evaluation of the case. Our rates are transparent and detailed in our quote — no hidden fees.

Is forensic analysis confidential? Who has access to the analyzed data?

Confidentiality is a fundamental principle of our forensic practice. We apply strict rules:

  • Restricted access — only the technicians in charge of the case have access to the data. Each access is logged.
  • Confidentiality agreement — an NDA (non-disclosure agreement) can be signed on request before any intervention
  • Secure destruction — after submitting the report and with the client's agreement, the working copies are destroyed by certified secure erasure
  • Hosting in Switzerland — all data remains in our laboratory in Ins (BE), subject to Swiss data protection law (LPD)
  • CyberSafe Certification — our security practices are audited and certified by the CyberSafe label recognized by the Swiss Confederation
Is it possible to recover deleted data from a partially overwritten hard drive?

Partially, yes. Overwriting a hard drive does not instantly destroy all data. Several mechanisms allow for partial recovery:

  • Partially overwritten files — if only the header or end of a file has been overwritten, the rest can often be reconstructed
  • File carving — a forensic technique that searches for file signatures (magic bytes) directly in the raw sectors, regardless of the file system. Effective even after reformatting.
  • Spare sectors and HPA zones — some drives keep copies in areas inaccessible during normal use
  • Magnetic remanence — on older HDDs, traces of previous writes can sometimes be detected with specialized equipment

A secure overwrite with multiple passes (DoD 5220.22-M or Gutmann standard) makes recovery practically impossible. A simple quick format or a standard deletion is not enough.

What is forensic data recovery and how does it differ from standard data recovery?

Forensic data recovery (or digital forensics) is a rigorous technical process that aims not only to recover deleted or hidden data, but also to preserve the chain of custody so that this data is admissible in court.

The main differences with standard data recovery:

Criterion Standard Recovery Forensic Recovery
Objective Recover data Recover + document + certify
Footprint on the media Minimal but undocumented None (write-blocker cloning)
Chain of custody Not required Mandatory (MD5/SHA hashing)
Report Optional Certified report required
Judicial value None Admissible in court
What is the procedure for a digital forensic investigation at SOS Data Recovery?

Our forensic procedure follows a strict 5-step protocol:

  1. Reception and documentation — recording of the media with photos, serial number, physical condition observed. Issuance of a signed acknowledgment of receipt.
  2. Forensic acquisition — bit-by-bit cloning of the original media via a certified hardware write-blocker. Calculation of MD5 and SHA-256 hashes on the acquired image. The original media is never modified.
  3. Analysis — investigation on the working copy: recovery of deleted files, analysis of metadata, reconstruction of the activity timeline, identification of artifacts (logs, history, registry).
  4. Documentation — each action is recorded in a time-stamped log. Relevant files are extracted and cataloged.
  5. Expert report — detailed report including the methodology, tools used, results and conclusions, accompanied by digital attachments.
When is a digital forensics expert called upon?

Digital forensics expertise is requested in many professional and legal contexts:

  • Commercial litigation — searching for evidence of embezzlement, breach of confidentiality clause, internal fraud
  • Criminal proceedings — judicial assistance on seizure of computer equipment, analysis of seized media
  • Security incidents — post-incident analysis of a cyberattack, identification of the intrusion vector, extent of the exfiltration
  • Labor law — searching for evidence of offenses committed on company equipment (harassment, data theft, abusive use)
  • Divorce or family proceedings — recovery of digital evidence in civil proceedings
  • Insurance — incident reconstruction for claims reporting
Available 24/7

Data emergency? We respond immediately.

Critical data loss, server failure, tight deadline — our on-call team responds urgently, including weekends and public holidays.