Data recovery FAQ: answers to your questions

You drop off your damaged media at the nearest partner location. They pack it in protective packaging provided by SOS Data Recovery and ship it to our laboratory in Ins (Anet) within 24 hours. You will receive a free diagnosis within 3 hours of receipt.

The diagnosis is delivered in less than 3 hours. The recovery time depends on the tape's capacity and the nature of the failure, but most cases are resolved in 24 to 72 hours.

Shipping generally takes less than 24 hours. Upon receipt at our laboratory in Ins, the diagnostic analysis is delivered in less than 3 hours. You will then receive a detailed quote by email.

Your media is sent to our laboratory within 24 hours. Our team performs a free diagnosis in less than 3 hours, determines the nature of the failure and the chances of recovery, and then sends you a detailed quote. No intervention is carried out without your agreement.

We are committed to responding to all requests within 2 business hours. Upon physical receipt of your media, the diagnosis is performed within 3 hours, and a detailed quote is sent to you before any work begins. No intervention is carried out without your explicit agreement.