Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Is forensic analysis confidential? Who has access to the analyzed data?
Confidentiality is a fundamental principle of our forensic practice. We apply strict rules:
- Restricted access — only the technicians in charge of the case have access to the data. Each access is logged.
- Confidentiality agreement — an NDA (non-disclosure agreement) can be signed on request before any intervention
- Secure destruction — after submitting the report and with the client's agreement, the working copies are destroyed by certified secure erasure
- Hosting in Switzerland — all data remains in our laboratory in Ins (BE), subject to Swiss data protection law (LPD)
- CyberSafe Certification — our security practices are audited and certified by the CyberSafe label recognized by the Swiss Confederation
Is my data safe if I send you my media by mail?
Absolutely. Each piece of media is received with acknowledgment of receipt, recorded in our tracking system, and stored in a secure safe between each stage of intervention. Our premises are protected by a video surveillance system, access by nominative badge, and an alarm connected to a security center. Tesweb SA is authorized to process confidential data for Swiss federal institutions and is CyberSafe certified. Your data never leaves Swiss territory.
Will my data remain confidential during the process?
SOS Data Recovery is CyberSafe certified and a CyberSafe partner (a label awarded by the cyber-safe.ch association after a comprehensive audit) and authorized to process confidential data for federal institutions. The entire process complies with the new Federal Data Protection Act (nLPD, RS 235.1). Our premises are secured by surveillance cameras, access badges, and alarms. Unused media are stored in a safe.