Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Can I drop off my media directly at your lab?
Yes, drop-offs are accepted during opening hours (Monday–Friday, 9am–12pm / 1:30pm–5:30pm). Our laboratory is located at Lagerhausstrasse 25, 3232 Ins (Anet), canton of Bern. A visitor parking space with the number 87 (tesweb) is available on site. By public transport, take bus 109 and get off at the « Pierre-à-Bot » stop.
Can we visit your laboratory?
Yes, visits to our laboratory in Ins (Anet) are possible by appointment. Access to the laboratory is controlled by badge, so the visit is accompanied by a technician. This allows you to see for yourself the safety and cleanliness conditions in which your media will be processed.
How long does it take to get my media to the lab?
Shipping generally takes less than 24 hours. Upon receipt at our laboratory in Ins, the diagnostic analysis is delivered in less than 3 hours. You will then receive a detailed quote by email.
Where is my data processed?
All data recovery operations are performed in our laboratory in Ins (Anet), canton of Bern, Switzerland. Your data never leaves Swiss territory. The intervention can also be carried out directly on-site at the client's location. This location guarantee is essential for data subject to the nLPD (RS 235.1), in particular sensitive data within the meaning of Art. 5 para. 1 (health, law, finance), the transfer of which abroad is strictly regulated by Art. 16-17.
Where is your laboratory located?
Our laboratory is located in Ins (Anet), in the canton of Bern, in the heart of Switzerland. It is attached to our administrative offices and accessible by postal delivery or direct deposit.