Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Is it possible to recover data from a smartphone that has been submerged or dropped in water?
Yes, data recovery from a wet smartphone is possible in most cases, provided you act quickly and correctly. Fresh water is less destructive than salt or chlorinated water, but in all cases, the intervention time is critical.
The first rule is to not turn on the phone after immersion — a short circuit can irreparably damage the memory chips (eMMC or UFS). Remove the battery if possible, do not plug in a charger, and bring the device to a specialized laboratory as soon as possible.
In the laboratory, our technicians completely disassemble the device, ultrasonically clean the components, and directly extract the data from the memory chip. The success rate exceeds 80% when the smartphone reaches us within 24 to 48 hours following the water damage.
What media can I deposit at a collection point?
All types of storage media: hard drives (HDD), SSDs, USB sticks, memory cards (SD, microSD, CF), phones, tablets, NAS and RAID servers, magnetic tapes and optical media (CDs, DVDs). The partner ensures packaging suitable for each type of media.