Data recovery FAQ: answers to your questions
Find answers from our specialists to the most frequently asked questions about data recovery: hard drive failures, SSD, RAID, USB drives, pricing, turnaround times and process. SOS Data Recovery (Tesweb SA), Swiss specialist since 2006 with over 10,000 cases handled, answers your questions.
Why consult our data recovery FAQ?
Our technicians answer the most frequently asked questions about hard drive, SSD, RAID, NAS, USB drive and memory card failures. Each answer is based on over 10,000 cases handled since 2006 and regularly updated. If you cannot find the answer to your question, contact us — free diagnosis within 3 hours.
Is it possible to recover data from a phone with a broken or black screen?
Yes. A broken or malfunctioning screen does not affect the phone's internal memory. If the device is still recognized by a computer via USB or turns on (vibration, sound), the data is accessible with the appropriate tools.
Depending on the condition of the phone, several approaches are possible:
- OTG connection + external mouse/keyboard — to navigate a phone where only the screen is faulty
- Access via ADB (Android Debug Bridge) — if USB debugging was enabled
- Direct memory chip extraction — for cases where the screen AND other components are faulty
For iPhones, extraction often requires repairing the screen first (using a replacement screen in the lab) to bypass iOS encryption.